Effective Date: [8/15/2026]
Last Updated: [8/15/2026]

These Terms and Conditions ("Terms") govern your use of the website illusiumofficial.com (the "Site") and any services purchased or engaged through it, including web design, technical support, and user-generated content ("UGC") services (collectively, the "Services"), provided by [Illusium Unlimited, LLC] ("Illusium," "we," "us," or "our").

By accessing the Site or engaging our Services, you ("Client," "you," or "your") agree to be bound by these Terms. If you do not agree, do not use the Site or engage our Services.

1. Services

Illusium provides the following categories of services, the specific scope of which will be defined in a separate proposal, invoice, statement of work, or service agreement ("Contract") for each Client:

• Web Design — design, development, and/or maintenance of websites.

• Technical Support — troubleshooting, maintenance, and technical assistance related to websites, software, or digital platforms.

• UGC (User-Generated Content) Services — creation of content intended for use in advertising, social media, or marketing purposes.

The specific deliverables, timeline, revisions included, and pricing for each Contract will be outlined separately (e.g., in a quote, invoice, or signed proposal) and are incorporated into these Terms by reference.

2. Payments

2.1. Payment Processing. Payments for Services may be made online through third-party payment processors (e.g., Stripe, PayPal, Cashapp, or Venmo). By submitting payment, you agree to the terms and privacy policies of the applicable payment processor.

2.2. Pricing. Prices for Services are as quoted at the time of Contract and are subject to change in future Contracts.

2.3. Deposits. We may require a deposit before beginning work on a project. Deposits are non-refundable except as otherwise stated in the applicable Contract or required by law.

2.4. UGC Retainers. For ongoing UGC (User-Generated Content) Services, Illusium may require the Client to enter into a monthly retainer arrangement. Unless otherwise specified in the applicable Contract:

• The monthly retainer fee is equal to 20% of the total project or campaign value, billed on a recurring monthly basis for the duration of the Contract.

• Retainer payments are due in advance of each billing cycle to secure Illusium's availability and ongoing delivery of UGC Services for that month.

• Retainer fees are non-refundable once a billing cycle has begun, as they reserve production time and resources regardless of content volume requested that month.

• Either party may terminate a retainer arrangement with [30 days'] written notice, subject to Section 6 (Cancellations). The Client remains responsible for the current billing cycle's retainer fee at the time notice is given.

• Any Services requested beyond the scope covered by the retainer may be billed separately as outlined in the Contract.

2.5. Technical Support Retainers. For ongoing Technical Support Services, Illusium offers the following retainer tiers, unless otherwise specified in the applicable Contract:

• Non-Exclusive Retainer — $300/month. Provides the Client with a defined allotment of technical support hours/services each month on a non-exclusive basis, meaning Illusium may take on other clients and is not obligated to prioritize the Client's requests above others.

• Exclusive Retainer — starting at $900/month. Provides the Client with priority/dedicated technical support access each month, meaning Illusium prioritizes the Client's requests ahead of non-exclusive or non-retainer clients. Exact pricing above the $900 minimum will depend on scope, hours, and response-time commitments outlined in the Contract.

• Retainer fees are billed monthly in advance and are non-refundable once a billing cycle has begun.

• Unused support hours/services do not roll over to the following month unless otherwise agreed in writing.

• Either party may terminate a retainer arrangement with [30 days'] written notice, subject to Section 6 (Cancellations). The Client remains responsible for the current billing cycle's fee at the time notice is given.

• Support requests beyond the scope of the retainer may be billed separately at Illusium's standard rates.

2.6. Late Payments. Invoices not paid by their due date may be subject to a late fee and/or suspension of ongoing Services until payment is received. Specifically:

• The Client will receive up to two (2) warnings (via email or other written communication) regarding a past-due invoice.

• If payment is not received after the second warning, a late fee of $50 will be applied to the outstanding balance.

• Illusium reserves the right to suspend ongoing Services, including retainer-based work, until the outstanding balance (including any late fee) is paid in full.

2.7. Refunds. Illusium offers refunds under the following conditions, unless otherwise specified in the applicable Contract:

• The Client may request a refund within 30 days of delivery of the finished product if the Client is not satisfied with the final result.

• To be eligible for a refund, the Client must have first used the allotted revisions for the project (the specific number of included revisions, ranging from 2 to 5, will be specified in the applicable Contract) and remain unsatisfied with the finished product after those revisions have been completed.

• Refund requests made after the 30-day window, or without having used the allotted revisions, will be considered at Illusium's discretion.

• Deposits are non-refundable except where a refund is granted under this policy, in which case the deposit will be treated as part of the total amount eligible for refund.

• Refund amounts are not automatically full refunds. Instead, the refund percentage will range from 30% to 70% of the total amount paid, depending on the stage of the project at which the Client stops or requests a refund. As a general guideline:

  • Early Stage (e.g., concept, planning, or initial drafts only) — up to 70% refund.

  • Mid Stage (e.g., drafts delivered and revisions in progress) — up to 50% refund.

  • Late Stage (e.g., project near-complete or allotted revisions largely used) — up to 30% refund.

• These stages and percentages are provided as general guidelines. The exact stage classification and applicable refund percentage for a given project remain at Illusium's discretion, based on the specific work completed, time invested, and resources used at the time of the refund request.

• Approved refunds will be issued to the original payment method within 7–10 business days, less any non-refundable third-party processing fees.

• This refund policy applies to project-based Contracts. Retainer fees (Sections 2.4 and 2.5) follow their own non-refundable, per-billing-cycle terms.

3. Client Responsibilities

You agree to:

• Provide accurate, current, and complete information necessary for us to perform the Services (including login credentials, brand assets, content, and feedback) in a timely manner.

• Obtain any necessary rights, licenses, or permissions for materials you provide to us (images, logos, copy, footage, etc.).

• Review and approve deliverables within the timeframe specified in your Contract. Delays in feedback may result in delays to project timelines.

4. Intellectual Property

4.1. Pre-Existing Materials. Each party retains ownership of intellectual property it owned prior to the Contract.

4.2. Web Design Deliverables. Upon full payment, ownership of final website design deliverables created specifically for the Client transfers to the Client, excluding any third-party tools, plugins, stock assets, or licensed software used in the build, which remain subject to their own licenses.

4.3. UGC Deliverables. Unless otherwise agreed in writing in the applicable Contract:

• Ownership and/or license terms for UGC (e.g., whether the Client receives full ownership, a usage license, and for what duration/platforms) will be specified in the Contract.

• Absent a specific agreement, UGC is licensed to the Client for use in their marketing and advertising upon full payment, while Illusium retains the right to display the content in its own portfolio unless the Client requests otherwise in writing.

4.4. Portfolio Use. We may display completed work (excluding confidential or NDA-protected projects) in our portfolio, website, and marketing materials unless you request otherwise in writing.

4.5. Client Attribution. When the Client displays, publishes, or shares work created by Illusium (including but not limited to websites, UGC, or other deliverables) on their own website or social media platforms, the Client agrees to provide credit to Illusium in the following form, unless otherwise agreed in writing:

• The credit must read "Designed by Illusium Official" (or substantially similar wording).

• The credit must include a clickable link to illusiumofficial.com (on websites) or a tag/mention of Illusium's official social media handle (on social media platforms).

• On websites, this credit is typically placed in the footer or a credits/about page. On social media, this may appear in the caption or as a tagged mention.

• This attribution requirement applies for as long as the work remains in use/display by the Client, unless waived by Illusium in writing.

• The Client may request removal of the attribution credit in exchange for an additional fee. The amount of this fee will be quoted by Illusium upon request and may vary depending on the scope of the project. Attribution may only be removed once this fee has been paid in full and the removal has been confirmed by Illusium in writing.

5. Revisions and Project Changes

The number of included revisions will be specified in your Contract. Additional revisions, scope changes, or new requests outside the original Contract may incur additional fees, to be agreed upon before work begins.

6. Cancellations

Either party may cancel an Contract with written notice. In the event of cancellation:

• The Client is responsible for payment of all work completed up to the date of cancellation.

• Deposits already paid are non-refundable unless otherwise stated in the Contract.

7. Disclaimers and Limitation of Liability

7.1. Services are provided on an "as is" and "as available" basis. We do not guarantee specific business outcomes (e.g., traffic, sales, engagement, rankings) resulting from web design, technical support, or UGC services.

7.2. To the fullest extent permitted by law, Illusium's total liability for any claim arising out of or relating to the Services shall not exceed the amount paid by the Client for the specific Services giving rise to the claim.

7.3. We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits or data loss, arising from use of the Site or Services.

8. Third-Party Services

The Site and/or Services may involve third-party tools, platforms, or processors (e.g., payment processors, hosting providers, plugins). We are not responsible for the acts, omissions, or policies of these third parties.

9. Confidentiality

Each party agrees to keep confidential any non-public business, technical, or financial information disclosed by the other party during the course of the Contract, except as required by law.

10. Termination

We reserve the right to suspend or terminate Services or access to the Site if these Terms are violated, or for non-payment.

We further reserve the right to refuse service to any prospective or current Client, at any time and for any reason, at our sole discretion, including but not limited to before a Contract is signed, during an ongoing project, or before renewing a retainer. Where Services are refused or discontinued after a Contract has begun and payment has been made, the Client will be entitled to a refund for any portion of the Services not yet rendered, less any non-refundable fees (e.g., processing fees) as outlined elsewhere in these Terms.

11. Governing Law and Disputes

These Terms are governed by the laws of the State of Pennsylvania, United States, without regard to conflict of law principles. Any disputes arising from these Terms or the Services shall be resolved in the state or federal courts located in Pennsylvania, and both parties consent to jurisdiction there.

12. Changes to These Terms

We may update these Terms from time to time. Continued use of the Site or Services after changes are posted constitutes acceptance of the revised Terms.

13. Contact Us

Questions about these Terms can be directed to:

Illusium Unlimited, LLC
Email: support@illusiumofficial.com